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drodgers2
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YouTube stutter audio

When watching videos on YouTube every second or 2 the audio stutters or drops out and makes it impossible to watch as you miss every other word..

anyone else having these issues and is there any solution?

Broadband is 350mb so shouldn’t be an issue and tried the usual restarting tivo box, reset YouTube app etc but still happening.. 

Thanks 

David

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Re: YouTube stutter audio

Hi drodgers2,

 

Welcome to the community and thank you for your post. 

 

I'm sorry to hear about this. Is this just affecting your TiVo® box or is this affecting multiple devices? 

 

^Martin

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drodgers2
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Re: YouTube stutter audio

Only TiVo box. On pc and firestick it is perfectly fine 

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LittleMick73
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Re: YouTube stutter audio

Hi as you have posted on the TiVo section, I'm guessing you don't have a V6 box, in that case I would be content to access it via the outlets you discribe as the older TiVo boxes are notoriously bad at handling things like Netflix YouTube etc. Regards Micky 

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drodgers2
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Re: YouTube stutter audio

Apologies, should have stated V6 TiVo Box.

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Helpful Answer

Re: YouTube stutter audio

Hi drodgers2, 

 

We are now aware that some customers are being affected by an issue with YouTube, it's raised under reference number F007269938. 

 

We're working hard to resolve things, I'm sorry for any inconvenience caused.

 

Alex_Rm

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poetical_verse
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Re: YouTube stutter audio

Do we know when this issue will be fixed on the virgin v6 box? 


@drodgers2 wrote:

When watching videos on YouTube every second or 2 the audio stutters or drops out and makes it impossible to watch as you miss every other word..

anyone else having these issues and is there any solution?

Broadband is 350mb so shouldn’t be an issue and tried the usual restarting tivo box, reset YouTube app etc but still happening.. 

Thanks 

David



@drodgers2 wrote:

When watching videos on YouTube every second or 2 the audio stutters or drops out and makes it impossible to watch as you miss every other word..

anyone else having these issues and is there any solution?

Broadband is 350mb so shouldn’t be an issue and tried the usual restarting tivo box, reset YouTube app etc but still happening.. 

Thanks 

David


 

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Re: YouTube stutter audio

Hi poetical_verse,

 

Thanks for posting. Sorry for the YouTube issues. How's things been since posting? If still an issue please let me know.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: YouTube stutter audio

Still the same. Spoke to tech support who took me through changing loads of settings on the v6 box. Was OK on the phone but as soon as I came off the phone I realised it was happening now to all YouTube videos not just some. So now I have to watch YouTube on my phone as unwatchable on the box

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Re: YouTube stutter audio

Same here - issue still exists..

Use YouTube on my firestick instead. Not ideal but not much response from Virgin on this

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