on 03-11-2020 19:27
YouTube stopped working a week ago. Constant spinning circle, both through Apps and Channel 198....Can anyone help? Thanks!!
Answered! Go to Answer
on 03-11-2020 19:30
Are you using a TiVo or a V6? If you're not sure, check here
If a TiVo... check the front-left of your box, there's a series of green lights. Second from left has a painted heart symbol next to it and indicates your online/internet status. Is that flashing or solid?
If a V6.. follow Home > Help & Settings > Settings > Network, and look in the top-right for your "online" status, what's reported?
And are you able to watch VOD at all? Pick a programme from ITV, C4 or C5 Catchup and try watching it - does it work?
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on 03-11-2020 19:30
Are you using a TiVo or a V6? If you're not sure, check here
If a TiVo... check the front-left of your box, there's a series of green lights. Second from left has a painted heart symbol next to it and indicates your online/internet status. Is that flashing or solid?
If a V6.. follow Home > Help & Settings > Settings > Network, and look in the top-right for your "online" status, what's reported?
And are you able to watch VOD at all? Pick a programme from ITV, C4 or C5 Catchup and try watching it - does it work?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-11-2020 19:46
Its a V6. All successful with tonight's date time. All on demand works, just not YouTube
on 04-11-2020 08:28
Just a YouTube app problem then - just tested mine on a V6, it's all fine. Sucking eggs, but have you tried a restart? Home > Help & Settings > Clear or restart my box
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on 04-11-2020 19:25
It worked! Happy kids again. Thank you!