I'm using the original Tivo box and have been happily accessing the YouTube service for some months now. I last used the service on 2nd Nov 2019, next time I tried on the 7th Nov 2019 it got as far as displaying the YouTube banner and just hangs there and never moves on to the actual content. I've obviously tried this several times over the past days as well as rebooting the box but nothing seems to work.
I contacted VM support and the solution quoted was to migrate to a new Tivo box. That isn't an acceptable solution to me right now as I have a shed load of recorded TV to get through which would not be migrated to a new box and let's face it a new box might not resolve the issue anyway.
Surely there must be a simple fix for this? Any help or suggestions on this would be gratefully received.
I have tried what you suggested, all to no avail unfortunately.
What options do I now have other than upgrade to a V6 box and lose all my unwatched recorded TV?
Isn't there some way of uninstalling and reinstalling the Youtube app?
I have to say over the last couple of weeks when I could still view content with Youtube (on the TV) it was behaving oddly i.e it would throw me out of the service always after around 30 minutes viewing, some times doing this a couple of times.
The steps followed previously would have refreshed the application for you Neil, sadly this hasn't worked on this occasion but we'll go through some other tests as you say you wouldn't like to lose your recordings.
Would you be able to try turn your Tivo box off before you unplug and reinsert in the wires at the back of the Tivo box in question?
Would we also be able to confirm if you're having trouble with any other applications which require the broadband to work? Can we also confirm if your Tivo box has a wired connection to the Hub?
I have rebooted the box but not tried removing and reinserting wires and maybe the card that is inserted in the back. I will give that a whizz though, i'll try anything to get it fixed.
Youtube us is the only app that doesn't work. I very recently tried out vevo for the first time and that works fine, I think there maybe another app that I've tried and works ok.
Strange that you mention broadband having to be on, that was never the case with Youtube on TV it worked (when it did work) regardless of whether the router was on or off. It was clearly able to function using the TV part of the cable and didn't require broadband.