I am leaving Virgin Media, and I’ve been sent 2 x male silver terminator caps instead of 2 x female ones in the return packaging. I called the customer service line who redirected me to tech support. Unfortunately the tech support agent was not very helpful and couldn’t give me any indication of whether he understood or had registered my question of whether it is a no cost replacement.
Please can I check if I will be sent a replacement of 2 x female silver terminator caps at no cost to myself? I read the instructions these are important?