I'm contacting you on behalf of my 89 year old mother. She had two Tivo boxes, one in the living room and another in the bedroom. She contacted VirginMedia to cancel the one in the bedroom as it was hardly ever used (she also cancelled SkySports at the same time). Now the TV in the living room doesn't work, giving the error code 7400, which I see means that the box is not activated.
The living room TV used to work fine, but I suspect that the wrong box has been deactivated. My mother has tried to contact VirginMedia by phone but they say they cannot do anything and will send her a replacement box. It seems to me that if they can deactivate the box remotely they should be able to reactivate it. The problem is that my mother is self-isolating and does not want other people in the house but I don't think that she could disconnect the existing box and connect a new one herself.
I would be very grateful if a Virgin engineer or support person could help solve this problem remotely as otherwise my mother will have to self-isolate without a working TV in her living room.
Yes, that's what I thought but the telephone support person at Virgin did not seem to be able to do it. Unfortunately my mother is not very technical and I don't think she is up to swapping boxes over. I asked her to test whether the bedroom one was still working, but she has not used it for a long time and cannot remember how to switch it on!