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Wireless TV box amber error light since 04.05.20

Please help!  Our wireless TiVo box hasn't been working since Saturday night. 

An amber light comes on when we start the box and it goes to the welcome page for 5 mins (white light), then hangs on the "Starting" with the amber light for 5 + mins, then goes back to standby mode.  This cycle keeps going on until we turn the box off.   The virgin TV doesn't start at all, the TV itself seems to power up fine & is responding to the remote control.   

I've run the diagnostic tests from my computer - which says "there was a problem, please run the test again".  This was done 3 times.  

Any ideas?  

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Re: Wireless TV box amber error light since 04.05.20

Hi Jonny 

That error message indicates that the box has "given up the ghost" and you need a replacement!

In order to get that started, can I suggest you raise a fault with the team on 07533051809. 

I hope this helps 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Wireless TV box amber error light since 04.05.20

Thanks for the prompt reply!  Any idea how long it will take for a response from that number?   I haven't been able to talk to anyone on the phone, the call center seems to be closed whenever we call. 

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