Yes same problem as January as never properly fixed.
1st engineer came out, (no mask and coughing everywhere) had a look then went off to look at the box saying he would come back once he had looked at the cabinet in the street.Came back 2 hours later - "You need a different engineer I have arranged this as there is an issue with the cabinet in the street"
No new engineer, after waiting and spending hours on the phone I was told no engineer visit had been rebooked but there had been an issue with the cabinet for sometime. Great!
2nd engineer finally arrives - confirms no engineer had been booked until I called again. Also spent a lot of time with us and and the cabinet and on the phone and said the problem is the signal levels to the cabinet are too low and he needed to make calls and do tech stuff to get them raised. He managed to get us a working set of channels and left his number saying we could call again if needed as he felt the problem might come back.
A few days later problem returned, we have no channels at all not even BBC/ITV so cannot watch anything other than stream Netflix via Xbox. Tried contacting engineer - no answer. This was late Feb.
Today - no internet so I called Virgin, once they sorted that I pointed out still no TV channels. Operator suggested waiting a week as others had complained today too, I pointed out it had been months and wasn't connected to any specific issue they might have today. Got nowhere and they won't refund as not a total loss of all services. How can that be?! surely total loss of one service for MONTHS should result in some refund?
I think our equipment is ancient and does need replacing but they won't even offer this. I don't know what to do next as no resolution offered other than 'wait a week then call back'. Clearly there is a big problem with the street cabinet, but they aren't fixing it. The operator acknowledges there has been a problem with the signal since 21st July, ok it has been way longer, but even taking their date of the current problem, they should refund me from there until now while they look into it further, shouldn't they?