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Why does the SY FI hd picture keep breaking up.

Just tried to watch  this weeks Midnight Texas episode the picture beak up and freezing was so bad we had to give up. I do wonder why I'm paying so much money fo a service that at times is unwatchable 😞

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Re: Why does the SY FI hd picture keep breaking up.

Picture break up affecting some channels but not others is usually the result of signal issues within your property. Virgin do not automatically monitor individual connections so will have no idea you have issues unless you report it to them.

Call customer services (150 from your Virgin phone) & they can test your connection & book tech visits as appropriate.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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