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Why am I getting an error code?

I have just purchased season 1 of All creatures great and small but can’t watch it! I’m getting error code ES072. Can you please advise how this can be fixed?

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Re: Why am I getting an error code?

Can you view any other On Demand programmes ok, or is this error specific to what you've bought from VM Store?

Try watching something from ITV, C4 or C5 CatchUp if you're not sure, and see if that works.

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