Who you contacted in order to get a new box?

[GenericJoe]

Hi Drumbeat, I have the exact same problem! Can you tell me who you contacted in order to get a new box? 

Did they charge you for it? Did they force you to renew your contract at this point? 

[MOD EDIT: Subject title changed for clarity]

[Kain_W]

Hi GenericJoe,

Thanks for your post and welcome back to the community.

Many apologies for any issues faced with your equipment, are you able to expand on what box is having the problem?

Regards,