Virgin Media Community

[Nonsmokingman]

My tv is not responding to the handset and the screen just says 'welcome' or 'starting up'.

The red light displays a red continuous flashing.

Ian

[Nonsmokingman]

I was led to believe that posting a report of a fault might lead to some action in getting it fixed. But no one has responded.

How does the VM Community work?

Re my Tivo box I have unplugged it for the requisite time etc and the problem remains.

What happens next on here?

Ian.

[LittleMick73 · Accepted solution]

Hi if members of the community can work out from the information you have provided they will respond, if not virgin staff will answer in rotation, but it may take 3 or 4 days, its helpful to give a bit more details what box you have etc, also have you tried the simple reboot and check connections route.Regards Micky

[Nonsmokingman]

These numbers may be useful in identifying my Tivo box:

UHD 4K

Arris Global Ltd.

AAA X81001238

CA ID 225791705859

CPE ID 003692423308

HDD part no. MQ01 ABD 100v

HDD S/N 38HEW 5YHT 7JE

Ian

[Steven_L · Accepted solution]

Sorry to hear that you're having issues with your TV box @Nonsmokingman.

Please could you confirm if your box is currently plugged in and connected? The reason I'm asking this is that I cannot communicate with the box from here to check why this issue is happening. This might be part of the issue but if you could check to make sure that your box is connected, we can then take it from there to get your issue resolved.

Regards

Steven_L

[Nonsmokingman]

Yes it is connected. There is a light so there is power.
Ian

[khandley32]

Hi, I am having exactly the same problem with my Tivo box. Stuck on the welcome or starting up page, it has power and keeps on going between these connections. It is also connected to the internet. I am keen to here how to resolve this issue. 

Many Thanks,

Kelly

[Nonsmokingman]

My box turns out to be a V6.

ian

[Ryan_N]

Can I ask how everything is at the moment or if you have spoken with the team? 

Cheers. 

[Nonsmokingman]

I rang Virgin Media and was connected to an engineer who arranged for someone to call round and check my box. A new one was fitted and so I am 'back in business'. Thanks guys.
Ian