No one in my family watches TV at all, so last July or August, I cancelled my TV with Virgin Media. I was told that I'd be sent a package to return the TiVo to Virgin Media.
I didn't receive it. I called again in September, to be told the same thing.
And again in October, to be told the same thing, but this time with a tracking number — which, funnily enough, was never recognised by the delivery company.
Still October, I contacted Virgin Media via the Web Chat facility, to be informed that they'd get back to me. What a surprise — they didn't!
Again October, I phoned, to be told that they'd send me the package. When I asked for a tracking number, I was told that Virgin Media doesn't use tracking numbers. Hmm.
November, I tried the Web Chat again. Gee, what a surprise when they didn't get back to me. Who would have thought?
November, I sent a letter to Virgin Media asking what I should do, and if it would be all right for me to take the TiVo to the recycling centre. I received a response by letter saying that they would get back to me. Well, you'll never guess… That's the last that I heard from Virgin Media. I bet that you didn't guess that would happen, eh?
Let me count: 1, 2, 3, 4, 5, 6, 7 attempts to resolve this. This thread will be my eighth attempt at finding a resolution.
Well, I don't want to take the TiVo to the recycling centre, because I'll bet that the following week, I'd be asked to either return it or to pay for it.
Do you have a suggestion as to how to get a response from Virgin Media that actually resolves this problem? Or am I expecting too much from this organisation 🙂 ?