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hackneyuser
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WRONG INFORMATION on BBC sign in screen on Virgin

For some reason I was told I had to sign in again to access BBC tv via catch up.

However the info given by Virgin Media is wrong.

It says to go to bbc.com/account/tv - but this isn't where you sign in. Its just a general back ground page.

I had to go to google to get the correct page to sign in.

that is account.bbc.com/account/tv

 

I suggest you change your information. I t was a complete waste of time having to look this up when all you needed to do is put the correct information on your screen.

And maybe you can check if it is a different url to register.

Seriously sloppy!

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jb66
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Re: WRONG INFORMATION on BBC sign in screen on Virgin

Are you taking about the BBC app that virgin has no control over?

hackneyuser
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Re: WRONG INFORMATION on BBC sign in screen on Virgin

No - as I said I was using the catch up service that is part of my VM tv.

And even if it was the app, it looks bad that Virgin Media doesn't know the correct url.

But then even after pointing it out years ago, they are still listing East Enders under C in catch up list!

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nodrogd
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Re: WRONG INFORMATION on BBC sign in screen on Virgin

It's a BBC error.

They have incorrectly coded the app (which is their responsibility anyway), & even their own website is wrong.

SignInTVDuo2020.png

https://www.bbc.co.uk/iplayer/help/questions/signing-in/sign-in-tv 

VM BB TV Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ozsat
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Re: WRONG INFORMATION on BBC sign in screen on Virgin

If I type "bbc.com/account/tv" - it automatcally goes to "account.bbc.com/signin"

Apps are not done by VM but by the app supplier - in this case the BBC.

But it doesn't matter which address I use - it ends up on the same page.

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