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mnwest61
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W02 error BT Sport 2

For months now my BT Sport 2 HD (ch528) and Sky News HD (ch602) channels do not work on my TiVo box (sometimes giving a W02 error message). All other BT Sports channels and Sky News work correctly.  I have attempted the online instructions for W02 multiple times, with no success. Any suggestions on what is wrong? 

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Gareth_L
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Re: W02 error BT Sport 2

Hello mnwest61

Sorry you have had to post on here regarding the above issues 

I won't ask you to try any diagnostics, as you have mentioned this before with the error code W02

What I will need to do is book an engineer to come out. But first I need to pass security.

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Gareth_L
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Re: W02 error BT Sport 2

Hello mnwest61

Thanks for passing security 

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

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mnwest61
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Re: W02 error BT Sport 2

Thanks. I will update the post with the outcome of the visit

Malcolm

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Gareth_L
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Re: W02 error BT Sport 2

Thanks mnwest61

If you can that would be very much appreciated 

Gareth_L

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mnwest61
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Re: W02 error BT Sport 2

Engineers appointment has now been cancelled. Not sure what has been done to my Service but after another attempt to Reset my Tivo box the problem on BT Sport 2 has been resolved. I can now watch the channel without an error message, pixelation or corruption of the image. 

Happy that the issue is now resolved, even if I don't understand what has changed.

Malcolm

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