W02 Error Code on Sony Channels

[Jjosh100]

Hi

we had an engineer out last week to repair the outside box, after which the Sony tv Indian channels are showing W02 error code. We’ve reset multiple times etc - any suggestions please?

thanks

[japitts]

W02 is a TiVo-software loss of signal error.

If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Vikki_M]

Hi Jjosh100

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the TV service.

We would need to run some diagnostics with you.

I will send you a private message now.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.