Menu
Reply
IainColquhoun
  • 1
  • 0
  • 0
Joining in
684 Views
Message 1 of 2
Flag for a moderator

Virgin service Assistance/Help for those unable to speak

Hi there, 

I’m looking for assistance on behalf of my dad who has had a stroke and cannot use the helpline to voice his issues/complaints. He doesn’t remember his passwords so I cannot get very far phoning. I have emailed twice but no reply, is there a live chat available?  Currently he is having issues with internet and TV services. The internet frequently drops out. The TV sometimes won’t come on, it crashes while watching programmes, or cues up programmes to record on its own and switches channel on its own. Looking for a reply from anyone that can point us towards some customer service? Many thanks.

0 Kudos
Reply
Zak_M
  • 3.37K
  • 213
  • 337
Forum Team
Forum Team
653 Views
Message 2 of 2
Flag for a moderator

Re: Virgin service Assistance/Help for those unable to speak

Good Afternoon. 

 

Thank you for taking the time to reach out to us and welcome to the forums. 

 

We have accessibility options that you are able to find here

If you are unable to find what you are looking for via the link then please do let us know.

 

Kind Regards 

Zak_M

0 Kudos
Reply