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Virgin media store sign in

I can’t sign in to virgin media store on my tv. I think I have forgotten password. I don’t know how to find out my username and reset password 

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Re: Virgin media store sign in

Thank you for your post Pollybus and welcome to our community.

 

Can we please confirm if you've tried to reset this by going to the log in screen on a web browser and clicking the 'Forgotten Your Password?' option? 

 

Let us know how this goes.

 

Thank you, Emily.

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Re: Virgin media store sign in

Hi for the virgin store you need to set up a different password to the one you have for your virgin media account etc, all be you have forgotten that for which you need to go down the forgotten password route.Regards Micky
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