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Feeky
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Virgin media freezing

My virgin media box keeps freezing have tried to turn off power a few times but doesn’t help 

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JitteryPinger
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Re: Virgin media freezing

Is it happening with any specific apps or when trying to watch on demand?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Feeky
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Re: Virgin media freezing

No it’s the main screen that freezes and I’m not able to go any further 

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japitts
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Re: Virgin media freezing

A box that's locking up is likely to have a fault, but it might help to see if there's anything particular that triggers this, as @JitteryPinger has hinted at.

And is this a TiVo or a V6? If you're not sure, check here 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JitteryPinger
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Re: Virgin media freezing


@Feeky wrote:

No it’s the main screen that freezes and I’m not able to go any further 


Hi @Feeky sorry it took me a while to get back to you, don't sound too good, as @japitts has asked which box is it that you have?

Apart from getting in touch with customer services and getting an engineer call booked I can only suggest getting the box reset.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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