Virgin Media Community

[Ave663]

Hi,

I have random sound loss on recorded programs (any channel really)

I will watch a recording and I’ll loose sound intermittently. Start watching the same recording again but this time the sound comes back in the places it was lost before and now lost in new places...

i have rebooted tv and box many times and every time it’s the same...

is this a data issue? Time of day issue on virgin end?

live tv and on demand are perfect every time it’s just recordings 

any help???

thanks

[Corey_C]

Hi Ave663,

Thanks for your post and welcome to the Community Forums. Sorry to hear that you are having audio issues on your recordings. Is this occurring on one programme or any recorded programme? Also have a look here for any tips that might help? https://www.virginmedia.com/help/virgin-tv-sound-not-working

Cheers,

Corey C