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andrewf1
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Virgin Tivo C130 error

Since December 13th we've had both our two Tivo (not V6) boxes showing network error C130 with the flashing green light. The on-demand and didn't work but TV does work OK but now the programme guide is not working either so we can't record any scheduled programmes.

I've tried tightening up and testing various combinations of connections (e.g. one box with no splitter, testing using different cables to the wall socket etc, etc) but nothing makes a difference. If it helps, the diagnostics shows that the cable modem lock status is Success and return power is 30 dbmV, signal level is 80% and SNR is 40 db

Andrew

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jb66
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Re: Virgin Tivo C130 error

The return power is on the low side, is  your broadband working okay?

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andrewf1
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Re: Virgin Tivo C130 error

I don't have cable broadband so its just the Tivo for TV using the cable

 

Andrew

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jb66
Alessandro Volta
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Message 4 of 9
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Re: Virgin Tivo C130 error

I see, looks like you have a fault with the broadband connection of the Tivo, you will need to arrange a technician visit
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Re: Virgin Tivo C130 error

Hi andrewf1, 

 

Welcome to our forums! 

 

I'm sorry to hear you're experiencing some problems with our TiVo boxes. Hopefully the team have been able to resolve this since your post, if not please pop back on here and we will be more than happy to help. 

 

Thanks, 

 

Hetty_R
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andrewf1
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Message 6 of 9
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Re: Virgin Tivo C130 error

We still have the same problem and now we have an error M58 (no connection for 30 days) so no TV guide or ability to change channels so effectively no service at all. The first possible engineer visit that we can be in for is this Friday so hopefully that will fix the problem

 

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Message 7 of 9
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Re: Virgin Tivo C130 error

Sorry to hear that andrewf1,

 

Are you still having this issue, if you are we can look into this for you.

 

Thanks Joe_F

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andrewf1
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Message 8 of 9
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Re: Virgin Tivo C130 error

The engineer fixed the problem (external to house issue)

 

Andrew

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Re: Virgin Tivo C130 error

Hi andrewf1,

Thanks for letting us know, we're very glad to hear this has all been resolved.

If you need any help in future, please let us know.

Regards

Lindsey_C

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