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Virgin Tivo Box omitting burn scent

Hello. 

As of last night my living filled with a hurrendous plastic / Ash smell. I worked out to pulling from the Tivo box. 

Can I request a new Tivo box please? 

I've been with Virgin since dawn of time and running a 2013 model. So I'm guessing I'm due an updated version of the box since you've rolled out new ones in that time. 

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Re: Virgin Tivo Box omitting burn scent

You will still get a tivo unless you can persuade the person at the end of the telephone to give you a V6, the V6 also requires you have virgin broadband 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Virgin Tivo Box omitting burn scent

Is the only way to get this addressed through 150?

Been on the line 30 minutes and gone round in circles. I love virgin media but my god their phone support makes me want take my head and smash it through my livingroom window.

 

Thanks for your help. 

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Re: Virgin Tivo Box omitting burn scent

Hi benjiman

You could try the text messaging service.

Just send  a text with a description of your problem  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

If phoning it's best to call around 8am when lines are less busy.

 

Dave

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Re: Virgin Tivo Box omitting burn scent

Thank you. 

I'm now trying the text format now.

The website defected a fault with my TV box but the online process just kept looping me back round. 

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