Virgin Media Community

[Star2bno1]

I have turned it on and off tried rebooting it, nothing, it was trying to update. Yet the tv was turned off at the wall, and I can’t get that screen back. 

[japitts]

Any TV box that won't complete the boot cycle and fully startup, has a fault.

You're best reporting that fault - either by waiting here which may take a few days, or by calling in.

[Star2bno1]

Thank you 😊

[Kain_W]

Hi Star2bno1,

Thanks for posting and welcome back to the community.

Really sorry about the issues faced with your TV box, to run through further checks I've dropped you a PM to discuss further.

This will be within the purple envelope icon.

Cheers,

[Kain_W]

Thanks for keeping me updated on the issue over PM Star2bno1,

I'm glad the box has now been sorted for you, if you do have anymore queries then don't hesitate to contact us again.

Thanks for your time,