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MI1
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Virgin Hub and tivo box shut off many times a day

For last year we have had problems with a hub . It kept shutting off and needed reboot many times a day. Replaced by delivery from Virgin. New Hub same again and now the Tivo box just shuts off power as well. It was happening 3-4 times a day but when Prime or Netflix used then this is happening 6-7  daily.. No matter how often tried to get a response by phone it is same old same old. Wasted time and effort. The inconvenience is enough to give the service up as it has cost so much from lost information during a few online interviews when shut off. Tv show shut off midstream and then going through prime and netflix to find where is farcical to call this a service.A waste of money now. 

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Re: Virgin Hub and tivo box shut off many times a day

Hello MI1,

Thank you for your post on our Community 

I have had a look at a few things for you and can see the signal coming into your property needs adjusting. 

This would need an engineer to attend 

I am more than happy to take a look at this for you and get an engineer booked
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L