An elderly friend of mine is a virgin media customer and has had the same tivo box since around 2011. He has had serious issues with it over the past few years where it'll reboot itself constantly and generally is incredibly slow and cannot do much! it takes forever to even change the channel haha.
I have done all the "tricks" recommended to try and fix it for him and we've got an engineer out but all they did was replace his superhub with the superhub 3. My friend isn't very comfortable on the phone so is just tolerating it as always!
My question is will virgin media eventually replace all the old virgin tivo boxes and get everyone on the tivo v6? Will people who have had the same box for close to 11 plus years be charged for a new box even if its so old and slow?
If the TiVo is rebooting, that's a fault and should be reported. Unfortunately, you can only expect a like-for-like replacement.
If your friend has VM broadband, they meet the requirement for a V6 and would undoubtedly benefit from changing. The most reliable method is to follow the package re-grade route - I.e. to re-sign onto a current bundle deal in exchange for a new 18month contract and box-swap.
You can ask for a swap if you report the TiVo faulty, but it would be at VM's discretion and only a like-for-like swap can be expected - it's not the quickest box but does remain fully supported.
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Thanks for posting and sorry to hear your friend is experiencing issues with their TiVo box.
I'm happy to take a closer look to see if there are any issues from our side, I'll just need a few details before I can so I've popped you over a private message (purple envelope, top right hand corner)