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presario85
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V87 error while streaming between boxes

I have had constant problems when streaming between my primary and secondary boxes. It's gradually gotten worse and now the program stops and buffers every 5/10 seconds for around 5 minutes then crashes completely and gives a V87 error code. This happens despite my network speeding being over 300mbps when it's happening. A full reset of all equipment helps for a short time then it happens again. Someone please help! 

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Re: V87 error while streaming between boxes

Hi presario85, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having an issue with the boxes.

 

I've tried to run a health check today and it's currently showing the box as being offline, if you can please ensure this is on, then let me know and I can re-check 🙂

 

Alex_Rm

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presario85
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Re: V87 error while streaming between boxes

Hi Alex

Thanks for getting back to me. Both boxes are online and in fact, both are in use at the moment - this is actually another problem I've had where sometimes streaming between boxes bring up an error that the other box doesn't exist. 

 

Grateful if you could advise what I should do next.

 

Thanks

Michael

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Re: V87 error while streaming between boxes

Hi presario85,

 

Thanks for coming back to us 🙂

 

We will need to book an engineer for you to come and have a look. I will pop you a private message asking for some account details and I can book this in for you. Just keep an eye out for the purple envelope 🙂

 

Zoie_P

 

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presario85
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Re: V87 error while streaming between boxes

That's great, thanks. There's no messages at the moment but I will keep an eye as I'm keen to have it resolved ASAP. 

Thanks

Michael

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