• 4
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

V6 boxes no longe linked



Hello. I recently replaced free virgin WiFi booster with more powerful “tp-link” model. Since then my 2 v6 boxes are no longer linked. 
Main box (living room) tries and fails to connect. 2nd box (kitchen), connected directly to the hub, gives message that the main box is not in the network. 
Each box works ok independently, and WiFi/broadband work fine. 
The tp-link created a new network, my guess is the boxes aren’t finding it, but I don’t know how to sort. Thanks for any help. 

0 Kudos
  • 16.81K
  • 1.97K
  • 4.08K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: V6 boxes no longe linked

Unless you have cloned the same SSID & password to the extender, you will need to enter the new details into anything that uses WiFi to connect to the Hub. This includes any V6 boxes. Are either of the V6 boxes showing the double arrows or WiFi warning lights on the front display when the power light is white?

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks