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Dave1Roberts
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V6 box remote not working properly

Tried to get through on 150 but due to the current situation I’m getting nowhere, how can I order a new remote fir V6 box?

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newapollo
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Re: V6 box remote not working properly

Hi Dave1Roberts,

sorry to hear of your issues.

You need the TV Faults option when dialling 150 - if they go through a series of tersts then call back on the same option 10 minutes later and you should be able to talk to them to order a remote. It's best to call first thing on a morning, 8am, when it's not so busy

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali