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V6 Box - S102 Error - Unable to Acquire Channel Info

Been hanging on for an hour, new box trying to install

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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Hi Dwdidjed,

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear of the TV issues. I've ran a check on the system and the TV looks all activated so hopefully everything is resolved. If this isn't the case, please let me know and I'll be happy to assist you further. 

 

Kind regards,

John_GS
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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Engineer came today and gave us a new box as he could see the old box had died, it was blinking red and white. New box is stuck on S102 error, all cables etc are firmly in place. I have called the helpline and have spoken to someone but unable to fix the problem, they have advised to do a full reset and have sent a message down the line. Gets stuck on 33%. They have advised that there is no need to call to do activation. We have another engineer booked for Monday 30th which in these coronavirus times is way too far away. 

Is there anything else that can be done to help??

Thanks

Richie

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