I have joined recently and the catchup and on demand have been showing v210 for weeks. There is no App installed too. it means no YouTube nor Netflix.
Any idea who or how I could get help? This is totally unacceptable.
have you checked for any problems in your area? there's a link at the top of this page Check Server Status.
It may be a network related problem, so try rebooting your box.
You could try the text messaging service.
Just send a text with a description of TV fault to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
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I have rebooted my machine and successfully connected to the Virgin media service.
I have restarted millions times and It did help.
I have called the customer service and they said they have to escalate to some “higher” technical support which should be in contact by today. Given the current COVID situation, I will wait to see if someone will call on Monday.