Hi, just installed my upgraded Tivo box & it is stuck on update mode step 1 of 3 (just looping). Been like this now for nearly 3 hours (should only take 30 minutes at most). Carried out an online check & cannot connect to box. When I plug my old box back in everything works fine so suspect new box is faulty. Tried phoning 3 times but stuck on hold for nearly 30 minutes each time, so gave up (telephone service is abysmal). Anybody else had this issue?