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Charstev
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Upgrade to V6

Hi all, 
We have the Tivo 500, and have been getting C130 errors for weeks now.
Done all the usual things, but it keeps coming back.
How can I upgrade to the V6 box?
TIA

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LittleMick73
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Message 2 of 8
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Re: Upgrade to V6

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and follow the add or alter services route, bear in mind you must have virgin broadband for the V6 to work. Regards Micky
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Charstev
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Re: Upgrade to V6

Thanks Micky,
Tried that, 1st lady said I would have to pay for it !!
Then put me through to "technical"
I told that lady it was working at the moment, but errors 3 to 4 times a day - she said ring back when it shows the error !!
Then changed her mind , and now I'm waiting for 2nd line support to call me.
I thought they were upgrading all the older boxes for free??

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SpacePhoenix
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Re: Upgrade to V6

Any box that wasn't either a TiVo or a V6 gets upgraded. It's in theory a V6 that you got if you have broadband from Virgin or a TiVo if you've not got Virgin broadband. The V6 boxes require a internet connection from a hub or router as they don't have a cable modem built in, unlike the TiVo boxes
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Charstev
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Re: Upgrade to V6

We have had this Virgin Tivo 500 box for about 8 years.
All came together in the bundle we got (TV + Broadband + Phone)
So, yeah if I was a new customer I would get a V6.
As I am not, shouldn't it be upgraded for free?

newapollo
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Re: Upgrade to V6

Hi Charstev,

as a long standing customer it's possible that you are out of contract and paying a high amount.

If so you could try the regrade route.

Call and see if there are any offers that may reduce your bill, and if so you can ask about a free swap to the V6 as well?

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

However, if I were you, I would call  150 from your Virgin landline, or 0345 454 1111, go through to the Thinking of Leaving us dept, but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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japitts
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Re: Upgrade to V6

Have you tried reporting your TiVo as faulty?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Charstev
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Re: Upgrade to V6

Update:

So, received a call from 2nd line support saying they had done something.

When I asked what, he could not tell me????

Anyway the fault has not re-appeared.

But still on old Tivo 500 box with broadband

Thanks for all your help 🙂

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