Thanks Micky, Tried that, 1st lady said I would have to pay for it !! Then put me through to "technical" I told that lady it was working at the moment, but errors 3 to 4 times a day - she said ring back when it shows the error !! Then changed her mind , and now I'm waiting for 2nd line support to call me. I thought they were upgrading all the older boxes for free??
Any box that wasn't either a TiVo or a V6 gets upgraded. It's in theory a V6 that you got if you have broadband from Virgin or a TiVo if you've not got Virgin broadband. The V6 boxes require a internet connection from a hub or router as they don't have a cable modem built in, unlike the TiVo boxes
We have had this Virgin Tivo 500 box for about 8 years. All came together in the bundle we got (TV + Broadband + Phone) So, yeah if I was a new customer I would get a V6. As I am not, shouldn't it be upgraded for free?
as a long standing customer it's possible that you are out of contract and paying a high amount.
If so you could try the regrade route.
Call and see if there are any offers that may reduce your bill, and if so you can ask about a free swap to the V6 as well?
You could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
However, if I were you, I would call 150 from your Virgin landline, or 0345 454 1111, go through to the Thinking of Leaving us dept, butbest to call at 8am to avoid call queues
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali