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Upgrade questions

I have rwice tried to add the Player bundle to my account and both times the order has failed due to me not picking any installation options, and on both occasions I was not offered any installation options. 

So upon contact Virgin via the text service I was told the only way to get the order through was to pay £124.99 for a V6 box.

So Virgin why do I need to pay for a box I don't want(I'm quite happy with just the tivo box)?

And why can I not chose any installation options when trying to order the player bundle? 

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