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wd40addict
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Unable to run test on TV

We have been suffering from intermittent problems on HD channels. Has been mainly ITV, but tonight BBC News and BBC1 are suffering.

If I go to the web 'test your equipment page' (https://my.virginmedia.com/faults/prepare-perform-diagnosis), then click the 'run test' button all I get is an 'oops something's broken' page (https://my.virginmedia.com/faults/perform-diagnosis).

This is not much help, please advise.

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Cueball99
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Message 2 of 6
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Re: Unable to run test on TV

It would help if you said what the issue you are having actually was.

If it's pixelation then read the red post at the top of the forum.

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wd40addict
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Re: Unable to run test on TV

It varies from pixelation to complete 'channel not available' hence my desire to run the online test.

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Cueball99
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Re: Unable to run test on TV

Sounds like a signal issue, I would call it in as a fault.

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wd40addict
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Re: Unable to run test on TV

Looks like VM don't read their own forum, you'd think they might be interested that part of their own website doesn't work!

Just for completeness screenshots attached.Screenshot from 2019-04-28 13:22:37.pngScreenshot from 2019-04-28 13:23:37.png

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Forum Team
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Re: Unable to run test on TV

Hi wd40addict,

 

Thank you for your post. I can assure you we do check and read our forum's.

 

My apologies for any issues you're having. 

 

I will private message you to see what we can do to try and assist with this. 

 

^Martin

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