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Unable to run service test

My internet is intermittent so I tried to run a service test from the service status page and I get the following error page. Is this a known issue? Is there a workaround?

Oops something's broken


We're sorry this isn't the page you wanted

This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later.

Other parts of the site might work as normal, so try using the links below to help you find what you want.

My Virgin Media Home
Help & Support

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Re: Unable to run service test

Hi JandG,

That was probably a temporary problem, I've just managed to run a test via My Virgin Media ( it's the same test as clicking on the Check service status link)

If it still isn't working for you, either try incognito mode in your current browser, or a different browser.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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