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Unable to pair Remote to TiVo box

I’ve been trying to pair my remote with a new television without success. I’ve tried holding the channel + button and waiting for a beep, nothing. Tried holding channel - to get it ready for pairing. This works but the green lights do not come on at all. Tried pairing the remote using the tv code numbers it generates, but still no green lights will come on the remote. Any suggestions please. I’ve tried everything suggested online etc. I think I may need a replacement remote?

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Re: Unable to pair Remote to TiVo box

Thank you for your post Stratocaster and welcome to our community.

 

Could we please confirm what brand of TV you're pairing your remote to? As there are some niche TV makes which the remotes may not pair with. 

 

I'll include a link to our Tivo remote troubleshooting page which we may help if this is not the page you have already attempted.

 

Thank you, Emily.

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