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Kate63
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Unable to log on to my Virgin Media Store on TiVo

I went on to the Virgin Media: TiVo service on my television and tried to log on.

I would put my password details.

I get a message saying password details not recognised.

It ends up on the Virgin Media Media Store page.

I notice that I am not logged on.

It has not been long since I have got my new TiVo box and wonder if that could be the reason why my login details, havenot been recognised.

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Superuser
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Re: Unable to log on to my Virgin Media Store on TiVo

Have you previously registered for Virgin Media Store - it's a separate login to your My Virgin Media details.
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I work for Virgin Media - but all opinions posted here are my own
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Kate63
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Re: Unable to log on to my Virgin Media Store on TiVo

Yes I have as I have made 6 purchases.

 

 

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Superuser
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Re: Unable to log on to my Virgin Media Store on TiVo

As advised on your previous thread, you will have to resolve this via the Virgin Media Store customer service:

https://www.virginmediastore.com/pages/contact

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