I can see virgin has some Ukrainian TV and wanted to know how to get it.
Where have you seen this? I'm not aware of any Ukrainian-specific foreign language channels.
On the subject of an additional multiroom TV box, then that box will need its own separate co-ax cable connection which will need an engineer installation if not already present.
Multiroom boxes are usually an extra ~£10/month or so on-top of your existing subscription, but costs can vary substantially depending on your current package. Unfortunately for yourself, package change queries can't be dealt with via this forum so you will need to call in to discuss your specific bundle deal and what any cost would be. What's the problem you're having with the automated system? I ask because quite often, once you've chosen your options - pressing nothing more and just waiting on the line, is the answer.
You might also want to look at the TV Go app which lets you view many channels from your package, on a compatible mobile device and may provide a good solution for now.
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