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Annoyed13
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Tv

  • When using pause on live tv or recording certain HD channels,  there's a problem with buffering and pixels. Can't get through on the phone. Tried turning box off, still no good. Any ideas?
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japitts
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Re: Tv

Is this only happening when you're watching recorded or "paused" programs? Or is it also happening on live TV as well?

If it's affecting live TV channels, it's potentially indicative of a signal fault. If it's affecting only programs which are being played from your hard drive (i.e. recorded or paused), then it's potentially indicative of a hard drive problem.

Either way, it will probably need VM to intervene, by means of you reporting the problem to faults C/S.

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Emma_C
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Re: Tv

Hi Annoyed13, 

Very sorry you've been having some issues with the TV services, this isn't good. 
 

I'd also like to apologise for the delay in getting back in touch, we have been busier than normal. 

 

I've had a look into the back end of your services and it isn't looking too good from here. 

Can I ask you to reboot the TV box please and let us know so we can run some further diagnostics from here. 

Emma_C - Forum Team
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