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Tv

Hi guys,

my tv doesn’t bring up pictures or sound, I can see the channels but no pictures just keep on saying press the red button on my remote and if I do that nothing happens.  Any help?

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Very Insightful Person
Very Insightful Person
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Re: Tv

Try pulling the plug out for 30 seconds for the TV and back on? 

I work for Virgin Media and my posts are my own opinions
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Forum Team (Retired)
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Re: Tv

Hi

can you change the output on the Virgin box settings? 2160 to 1080 or 1080 to 720. 
try a different HDMI lead/port

reboot the actual TV and virgin box. 

Have you got another TV to test the box on


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: Tv

Hi

tty changing the out put settings: press home , help and settings , settings, video output and manually change to a different output ie 720p go to continue and verify with thumbs up 3 times, hope this helps


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Re: Tv

Thanks, I have tried all but not working.  Rang virgin, they said could be a receiver fault, so gonna bring a new one.

thanks guys 

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