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Aishakhan79
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Tv stuck on updating

Tv has been stuck on updating digital tv service message, been over a week now tried everything frm switching the box off checking wires etc but still same message 

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newapollo
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Re: Tv stuck on updating

Hi Aishakhan79,

I'm sorry to say but it sounds like your box is now kaput, possibly  a hard drive issue.

You need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Or you can wait here for a member of the Forum Team to pick this up for you, however it may take a day or two.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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dannylau
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Re: Tv stuck on updating

You can try this, reboot the tivo and hold TV+Down+Record during boot using the buttons on the box this will wipe the drive and reinstall the tivo operating system 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Aishakhan79
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Re: Tv stuck on updating

Hi thanks for replying. I just have tried this and it doesn’t work same thing. 

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Emily_G
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Re: Tv stuck on updating

Thanks for the post Aishakhan79 and welcome to our community

 

Can we please confirm if you've been in touch with the team to fix this since your post? 

 

If not, can we please confirm if you've connected the Tivo box to the Hub through a wired connection?

 

Let us know, Emily.

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