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SarahHoey
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Tv skipping

Hi my tv is pixilating very frequently. Anyone else have this issue? 

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japitts
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Re: Tv skipping

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Paul_DN
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Re: Tv skipping

Hi Sarah,

 

Thank you for reaching out to us in our community and welcome, sorry to hear you are suffering pixilation on your TV.

 

Is this just happening on certain channels or all, have you tried a different HDMI cable or a different port on the TV?

 

 

I have tried to have a look our end however I wasn't able to locate your account with the details we have for you, I will be happy to help further if required, to do this I will invite you into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

 

 

 

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