Had all sorts of issues with wifi broadband and wifi yesterday - after an hour on phone with Virgin they fixed it - seems no coincidence that today the tv remote is not working . wasn’t working at all , but after switching off TiVo box and tv , and pressing clear and TV buttons simultaneously, now all work except Home, no 4 and 5 .
unfortunately our pin includes one of these numbers , so can’t watch any of our shows requiring a pin . Can’t change pin without putting in old pin which we can’t when the buttons don’t work ! any ideas how to fix remote ,or change pin online without using remote ?
Otherwise - you can use the TV Control app as a temporary workaround. If you have a V6, then you just need to have your device connected to the same network as the V6. If you have a TiVo, then you'll need to run an Ethernet cable from the box to your homehub.