Menu
Reply
Edgarm66
  • 1
  • 0
  • 0
Just joined
2,024 Views
Message 1 of 3
Flag for a moderator

Tv pixilating

I called a few months back re pixilation on my TV and I was sent a new box.

Pixilation has got worse again.  Only happens when using virgin channels.

When I use apps on my smart tv Netflix iPlayer all4 etc no problem at all.

any suggestions ?

0 Kudos
Reply
japitts
  • 19.22K
  • 2.49K
  • 4.4K
Very Insightful Person
Very Insightful Person
2,015 Views
Message 2 of 3
Flag for a moderator

Re: Tv pixilating

I'm not sure what you mean by "Virgin channels", I'll presume you mean live TV viewed through your VM box... streaming/OnDemand uses the internet not live TV, so they would be unaffected. Therefore my standard answer to all pixellation queries is applicable...

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Martin_N
  • 8.33K
  • 351
  • 510
Forum Team
Forum Team
1,934 Views
Message 3 of 3
Flag for a moderator

Re: Tv pixilating

Hi Edgarm66,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've had with your Tv service. 

I have been able to locate your account on our side and would like to look into this further for you. 

What I will do is private message you so we can confirm some details. 

^Martin

0 Kudos
Reply