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Carol5553
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Tv pixelation

We have been pix-elating on all channels for a few weeks now, I have done the test and no fault found. we only have the one Tivo box with the original Hub.

I have did all the tests switching it on and off taking cable out and back in again . Nothing works . I've tried phoning and was on hold for 75 mins then they cut me off   . Help 

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newapollo
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Re: Tv pixelation

Hi Carol5553,

Have you tried signing into Service status at the top of this page? It shows any local faults and you can also run a test against the V6 box. By doing this VM should be able to try and connect to your box and determine what  the problem is. Sometimes this results in them sending out a replacement and/or engineer.

If that doesn't work then you need to contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues or around tea time.

When calling Faults hopefully the system will recognise that you've used the online faults checker and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support, ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can wait for Forum Staff to pick this up, however it will be at least a few days, possibly a week.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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japitts
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Re: Tv pixelation

Just to add, the online service status isn't  massively reliable with local network faults which pixellation tends to be caused by.

Calling 0800 5610061 is a safer bet - the online status tends to be better for wider area faults.

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