Hi Griffin1983, thanks for getting in touch.
Sorry to hear you've been having some problems with the service.
I wasn't able to run any checks using your forum details so I'll send a PM instead to confirm a few things, & hope to hear back from you soon.
Thanks for getting back to us @Griffin1983 and confirming a suitable appointment time. I've booked the requested slot now, please keep us posted with the outcome of the visit, or let us know if there's anything else we can help with in the meantime.