Tv keeps pixilating even recording been in touch with virgin still telling me there is no problem all I asked is a technician to call so I can show them the recorded programmes but seem to do nothing been with them since telewest days paying 95 pound a month adds up to a few bob so at this moment I have a cancellation date just wish they would sort it out or will have to give sky a try but have heard internet is not that good
Managed to speak to a Virgin agent today who will send around a technician in 2 days time but I will need to be at home which means taking time out of work so not so happy about this having taken time out for the original installation! My neighbour is having the same problems as me so it is obviously something outside the house. Will update once there is a resolution. Hopefully this inconvenience will be taken into consideration when billing as how else how are we supposed to recommend Virgin?!
Hi Gary991 - Glad to hear you've got a tech visit, please let us know how this goes.
Hi MandyHallen - We would always need someone over the age of 18 at a property for any technical engineer visits. Regarding the billing, TV faults doesn't come under the automatic compensation scheme. You can find out more here
Never needed the engineer to visit after all - got a kind message from Virgin saying my service visit had been put on hold whilst a network problem was being investigated. Lo and behold, the problem was fixed automatically the next day. Thank you Virgin Media but wish it had been resolved without my having to go through all of the complaining. Just happy to have my TV back. Happy days!