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Hickstricks
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Tv picture distorted

My picture is very distorted. I have tightened all cable connections, rebooted and even restored to factory settings. I have also tried connecting to a different tv.

still pictures distorted. Other TV box working fine.

i think I need a new box or an engineer to visit.

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japitts
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Re: Tv picture distorted

Have you tried calling TV faults on 150 to report this?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Emma_C
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Re: Tv picture distorted

Hi Hickstricks, 

 

Thanks for your post and welcome to our community. 

Very sorry you're having an issue with the quality of the picture of the box at the moment and for the delay in getting back in touch. 

I've had a look at your account and I can see that there is an SNR (Sound to noise ratio) fault in your area at the moment under the reference F008451144. This fault can cause some intermittent issues with your TV and internet. The fault is due to be fixed today by 18:00 this evening. 

 

If it's still an issue after this then let us know and we can provide an update. 
 

Emma_C - Forum Team
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Hickstricks
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Re: Tv picture distorted

Thanks. Hope it fixes it as unwatchable downstairs.

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Hickstricks
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Re: Tv picture distorted

Unfortunately this has not resolved the issue. 
It is not happening on my second box .

your help would be appreciated as I have been unable to speak to anybody on the helpline.

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Tom_F
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Re: Tv picture distorted

Apologies @Hickstricks the SNR issue is still ongoing, currently estimated to be resolved by 3PM on Wednesday. 

 

Unfortunately we can't take any further action until the wider issue is fixed, if necessary we can arrange a visit from an engineer at that point.

 

Tom 

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