Hi - my tv keeps freezing, sometimes blank screen or star picture just freezes. Very annoying, happened 4 times yesterday evening in short space of time. Once it recovered itself but 3 times had to turn the whole system (TiVo box) off and back on. Can t get through to virgin help on phone. Tried the online troubleshooting but not working - is this a known issue and what is resolution please?
I'm sorry to hear that you're having some issues with your Tivo box and the picture.
Can you please confirm what trouble shooting you've completed so far? Sorry if you already have, but have you checked that all the cabling at the back of the Tivo is secure and that the box is well ventilated?
Also, is it just the picture that freezes, and so you're still able to navigate to the main menu, or does the box pack up entirely?
Apologies for all the questions - the more details we have surrounding the issue the better, as this will help us to identify the exact cause of the problem