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rajbob
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Tv keeps freezing

Hi - my tv keeps freezing, sometimes blank screen or star picture just freezes. Very annoying, happened 4 times yesterday evening in short space of time. Once it recovered itself but 3 times had to turn the whole system (TiVo box) off and back on. Can t get through to virgin help on phone. Tried the online troubleshooting but not working - is this a known issue and what is resolution please?

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Beth_G
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Re: Tv keeps freezing

Hi rajbob,

 

I'm sorry to hear that you're having some issues with your Tivo box and the picture.

 

Can you please confirm what trouble shooting you've completed so far? Sorry if you already have, but have you checked that all the cabling at the back of the Tivo is secure and that the box is well ventilated?

 

Also, is it just the picture that freezes, and so you're still able to navigate to the main menu, or does the box pack up entirely?

 

Apologies for all the questions - the more details we have surrounding the issue the better, as this will help us to identify the exact cause of the problem

 

Many thanks,

 

Beth

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rajbob
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Re: Tv keeps freezing

hi

the problem hasn't been noticed for a while but in answer to your questions:

all cables are well connected and plenty of air / space around the box

The whole box packs up - cant do anything with it on the remote - just turn it off and on again

Sometimes picture freezes and it recovers itself and other times picture goes blank and never comes back until restarted.

But has been ok for last week or so - was there an issue in the area that may have caused it ?

thanks

 

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John_GS
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Re: Tv keeps freezing

Hi rajbob

 

Sorry for the delayed reply

 

I've checked the system today and everything seems fine. Please let me know if you need further assistance.

 

Kind regards,

John_GS
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