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Stevielo
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Tv guide

I have no TV guide Here in (NI) yet everyone else seems to be working?

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newapollo
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Message 2 of 11
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Re: Tv guide

Hi Stevielo

https://www.virginmedia.ie/contact/ 

https://www.virginmedia.ie/customer-support/support-by-products/tv/

Dave

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DJ_Shadow1966
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Message 3 of 11
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Re: Tv guide

Hello @newapollo 

Customer is in Northern Ireland hence NI and the support is here.

Regards Mike

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newapollo
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Re: Tv guide

oops sorry @DJ_Shadow1966 and @StevieIo

Please can you try reconnecting to the TV network.

Help & Settings > Settings > Network > Connect to Virgin Media Service now

Dave

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japitts
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Message 5 of 11
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Re: Tv guide

When you say you have no TV Guide, do you mean that everything is showing "To be announced" on your channels?

If so, assuming your box's internet connection is working ok, then the advice to force a network connection is correct.

There may be an underlying issue that's caused your box to lose the guide data, it's not something that happens like a flicked switch.

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Stevielo
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Message 6 of 11
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Re: Tv guide

Thanks for the advice but unfortunately it didn’t work - any other ideas?

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japitts
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Message 7 of 11
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Re: Tv guide

Ok, first thing - which box do you have - is it a TiVo or a V6? If not sure - check here 

I ask because the boxes connect differently to the internet. The TiVo has an inbuilt internet connection carried on the same physical cable as your TV signal, the V6 splits it off and needs a connection via your VM home broadband.

So.. under Home > Help & Settings > Settings > Network, the box should be connecting roughly every 6 hours, and the status shows in the top-left. What does it report?

If you have a TiVo, are there any flashing lights on the front, notably the heartbeat light third from left? If you have a V6, how is it connected to your homehub? Ethernet is recommended, WiFi can cause other variables.

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Stevielo
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Message 8 of 11
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Re: Tv guide

Hi - the box is a V6. When I ask it to connect to the virgin media service is thinks about it for a while and then simply says connection failed. The last success shows as the 27 Aug - current status is failed while negotiating.

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japitts
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Message 9 of 11
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Re: Tv guide

So the underlying issue here, is that your V6 has lost its internet connection.

How is it connected to your homehub? Is it by ethernet cable (recommended), powerline or WiFi?

Let's go from there.

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Stevielo
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Message 10 of 11
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Re: Tv guide

Hi - it’s WiFi but that’s virgin as well and all other devices in the house are working. Some of the tv programmes show the proper listing but most show to be announced

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