Tv box

[Becca25]

I have had an extra box added to bedroom and it is no longer working it keeps coming up telling me its starting up but then it goes off and i don't get any further than that, I've tried switching it off and leaving it by both the power source and the wifi box but nothing has changed. Anyone ideas what i can do.

Thank you

[japitts]

Any TV box that's restarting anything more than occasionally, or isn't booting up, has a fault.

There's 2 ways you can report faults..

1: Calling in - 150 from a VM phone, or 0345 4541111 from any other phone, and choose the "I have a fault" options

2: Wait on here for VM staff to respond, this may take a couple of days.

[Carley_S]

Hi @Becca25

Welcome to the community! 

Sorry to hear you had issues with your TIVO box. I have located your account and can see that a tech has already attended and looks to have resolved the fault.

Let us know if you have any other questions or issues and the team and VIP's will be happy to help. 

All the best,